New Unused Product Returns:
Your complete satisfaction is our priority. If an item purchased from Premiertuninggroup.com does not meet your expectations, you may return the new, unused part within 30 days from the shipping date for a refund or exchange. The product must be in the original, manufacturer's box and must be sent freight prepaid.
Complete the return form included with your shipment and place it inside your return package. Attach the address label to the outside of the package ensuring there are no previous tracking or delivery labels visible and ship the package to the address on the label. Please do not modify the shipping label other than adding your return address. Returns must be postmarked within 30 days of product shipment date.
Authorization to return unwanted merchandise must be obtained within 30 days of shipping date. Returns and exchanges will be accepted only with a return authorization number (RMA) obtained from Premier Tuning Group, Inc., at the telephone number or email below. Return Authorization Numbers are only valid for 30 days from date of issue. The Return Authorization Number must be written on the outside of the return package and on a tag with your name on it attached to the goods inside. A Return Authorization Number does NOT guarantee replacement or refund. All allowable returns are subject to a 20% handling, re-boxing and re-stocking charge except where caused by Premier Tuning Group, Inc.'s, error. Items must be returned in new, resalable condition and in original packing. Returns MUST be sent freight pre-paid by you. We will not accept C.O.D. shipments. A photocopy of your invoice clearly showing the Invoice number must accompany your return, along with a written explanation of your claim and your phone number.
If you need further assistance, please contact Customer Service at 800-935-6395 or email firstname.lastname@example.org
Incorrect, Damaged or Defective Product Returns:
Premier Tuning Group Performance Products will cover the shipping costs for the handling of returned product that was incorrect, damaged or otherwise defective.
If you were sent an incorrect, damaged or otherwise defective product, please contact Customer Service at 800-935-6395 or email email@example.com and request a UPS or DHL pick-up or return label for the return of the product.
What to Expect:
Upon arrival of the returned product to Premier Tuning Group and Premier Tuning Group's determination that the returned product is new and unused, incorrect, damaged or defective, Premier Tuning Group will issue a refund back to the credit card used on the original transaction.
If Premier Tuning Group determines that the returned product was used, correctly shipped, undamaged or not defective, Premier Tuning Group will return the product to you, freight collect, and will not issue a refund to your credit card.
Order History and Tracking
You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.
Premier Tuning Group offers discounted shipping rates via UPS on all domestic shipments.
Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.
If your order does not meet UPS ship requirements it will ship LTL carrier.
Shipments are processed Monday through Friday from 8AM to 3PM CST excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.
Canceled Orders: Credit card orders canceled 24 hours after Premier Tuning Group, Inc.'s processing are subject to a 5% restocking/processing fee. Before it is processed for shipment, you can cancel your order by contacting customer service at 800-935-6395 or email Premier Tuning Group firstname.lastname@example.org
- If payment for your order has not been processed, it will be canceled and no charge will be made against your account.
- If the payment was processed, the order is subject to a 5% restocking/processing fee. you will receive a refund for the canceled items.
If you need additional assistance that is not order related or of a technical nature please contact Premier Tuning Group at 800-935-6395 or email email@example.com
To better assist you with technical inquiries, Premier Tuning Group has dedicated technicians at your disposal. You can contact them via email at firstname.lastname@example.org or via WhatsApp at 737-FAST-AMG (327-8364).